The 2-Tier plan provides support through Rightway Health, a concierge service staffed by expert care navigators and nurses. Rightway helps members understand their benefits and provides clear answers to common questions about eligibility, provider networks, deductibles, and out-of-pocket costs. Unlike automated phone systems and bots, Rightway offers direct, human support with wait times typically ranging from just 30 seconds to a few minutes ensuring fast, frustration-free assistance for enrolled plan members.